Thank you for using Suyomano!
These Terms constitute a legally binding agreement (“Agreement“) between you and Suyomano governing your access to and use of the Suyomano Platform.
1. Scope of Suyomano Services
1.1 The Suyomano is an online platform that enables users who purchase content (“Members”) and third parties who offer their sevices (“Experts”) to publish such services on the Suyomano Platform (“Classes”).
1.2 As the provider of Suyomano platform, Suyomano does not own, create, or supply any Classes. Experts alone are responsible for their Classes. When a Member books a Class, the Member and Expert are entering into a contract directly which each other. Suyomano is not a party in any contractural relation between Members and Experts.
1.3 As an Expert, your relationship with Suyomano is limited to being an independent, third party contractor, and not an employee, agent or partner of Suyomano for any reason.
1.4 To increase exposure of Suyomano Platform, Classes, conducted by experts with students, may be displayed on multiple sources and channels such as websites other than suyomano.com, mobile and web appllications, emails, and social media.
1.5 Suyomano cannot guarantee the continous and uninterupted availability and accessibility of the platform due to the nature of the internet.
2. Member Verification
2.1 For you to be able to use the Suyomano platform or to be a Member, you must be an individual at least 18 years old.
2.2 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Member’s identity.
3. Service Fees
3.1 Suyomano will charge fees to Experts (“Hosting Fee” and “Marketing Fee”) in consideration of using the Suyomano Platform. Hosting fee will be based on the Agreement between Suyomano and the Experts.
3.2 All Fees (including any applicable Taxes) will be displayed to an Expert or Members prior to publishing or booking a Listing. Suyomano reserves the right to change the Service Fees at any time, and will provide Experts adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee change.
3.3 The applicable Fees (including any applicable Taxes) are collected by Suyomano and will be deducted from the Expert’s payout.
4. Terms specific for Experts
4.1 To list a Class, the Expert must submit initial requirements to Suyomano. The Class must all times meet the Quality Standards of Suyomano. Suyomano has the right to decide, in its sole discretion, if the Class submitted will be published in the Suyomano Platform.
4.2 The Expert must, where applicable, fully educate and inform Members about (i) any risks inherent to the Class, (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Class.
4.3 Once Class is published, you will have the ability to add dates and times when you offer your Class through the Suyomano Platform. By making your Class available for a particular date and time on the Suyomano, you agree that only people who book through Suyomano can attend that Class. You further agree that you will not allow people to attend any Class on the Suyomano Platform unless that person booked through Suyomano.
4.4 Experts alone are responsible for the Class. Suyomano merely provides the Suyomano Platform and is not itself an operator or provider of the Class. Suyomano does not own, sell, resell, furnish, provide, manage and/or control any such Class. Suyomano’s responsibilities are limited to making the vetting and listings of Classes through the Suyomano Platform.
4.5 Experts are responsible for acquiring all equipment, including supplies, and other materials(“Equipment”) necessary to host the Class. You are solely responsible for ensuring that the Equipment used in your Class is in good working order
4.6 Experts must provide the Class in person and may not allow any third party to provide the Class on your behalf.
5. Terms specific for Guests
5.1 Subject to meeting any requirements (such as completing any verification processes) set by Suyomano, you can book a class available on the Suyomano Platform by following the respective booking process. All applicable fees will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any booking requested in connection with your Suyomano Account.
5.2 Upon receipt of a booking confirmation from Suyomano, a legally binding agreement is formed between you and your Expert, subject to any additional terms and conditions of the Expert that apply.
5.3 If you book a Class on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Expert, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Expert. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in a Class if accompanied by an adult who is responsible for them.
5.4 Members should carefully review the description of any Class you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the Expert has specified.
5.5 Before and during a Class, Members must at all times adhere to the Experts’ instructions.
5.6 Members may not bring any additional individuals to a Class.
5.7 Members are strictly prohibited to do any sort of recording of the classes including the students and contents as may be discussed or displayed during the class.
6. Booking Modifications, Cancellations and Refunds
6.1 Members are responsible for any modifications to a booking that they make via the Suyomano Platform or direct Suyomano customer service to make Booking Modification, and agree to pay any additional Fees with such Booking Modifications.
6.2 Guests can cancel a confirmed booking seven (7) days before the class without imposing any penalties. Beyond this, the booking is confirmed unless extenuating circumstances exists.
6.3 If an Expert cancels a Class, the Member will receive a full refund of the Total Fees for such booking.
6.4 In certain circumstances, Suyomano may decide, in its sole discretion, that it is necessary to cancel a Class corresponding refunds and payouts.
6.5 After each Class, the Members are allowed 24 Hours to make a dispute based the quality of the Class. After 24 hours, the transaction between the Expert and Members are considered consummated.
7. Ratings and Reviews
7.1 Within a certain time frame after completing a booking, Members can leave a public review and submit a star rating about the Expert and the Class. Ratings or Reviews reflect the opinions of individual Members and do not reflect the opinion of Suyomano. Ratings and Reviews are not verified by Suyomano for accuracy and may be incorrect or misleading.
7.2 Ratings and Reviews by Members must be accurate and may not contain any offensive or defamatory language.
7.3 Experts are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about another Experts.
8.1 As an Expert you are solely responsible for determining your obligations to report, collect, remit or include in your Fees any applicable Taxes.
8.2 Tax regulations may require us to collect appropriate Tax information from Experts, or to withhold Taxes from payouts to Experts, or both. If an Expert fails to provide us with the required documentation under applicable law (e.g., TIN) that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from payouts to an Expert, we reserve the right to withhold payouts up to the tax-relevant amount as required by law, until resolution.
9. Prohibited Activities
9.1 Members and Experts are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Suyomano Platform. In connection with your use of the Suyomano Platform, you will not and will not assist or enable others to:
- breach or circumvent any applicable laws or regulations;
- use the Suyomano Platform for any commercial or other purposes that are not expressly permitted by these Terms;
- copy, store or otherwise access or use any information, including personally identifiable information about any other Members;
- use the Suyomano Platform in connection with the distribution of unsolicited commercial messages (“spam”);
- contacting Members for any purpose other than asking a question related to a your Class, or the Member’s use of the Suyomano Platform, including, but not limited to, recruiting or otherwise soliciting any Member to join third-party services, applications or websites;
- use the Suyomano Platform to request, make or accept a booking independent of the Suyoano Platform, to circumvent any Fees or for any other reason;
- request, accept or make any payment for Classes outside of the Suyomono Platform;
- discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behavior;
- use, display, mirror or frame the Suyomano Platform or any individual element within the Suyomano Platform, Suyomano’s name, any Suyomano trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Suyomano Platform, without Suyomano’s express written consent;
- dilute, tarnish or otherwise harm the Suyomano brand in any way;
- take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Suyomano Platform;
- violate or infringe anyone else’s rights or otherwise cause harm to anyone.
9.2 Members and Experts acknowledge that Suyomano has no obligation to monitor the access to or use of the Suyomano Platform by any Member, but has the right to do so to (i) operate, secure and improve the Suyomano Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Member Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Members agree to cooperate with and assist Suyomano in good faith, and to provide Suyomano with such information and take such actions as may be reasonably requested by Suyomano with respect to any investigation undertaken by Suyomano or a representative of Suyomano regarding the use or abuse of the Suyomano Platform.
9.3 If you feel that any Member or Expert you interact with, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) engages in any other disturbing conduct, you should immediately report such person to Suyomano by contacting us.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Suyomano Platform. You may submit Feedback by emailing us, through the contact section of the Suyomano Platform. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.